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Manage all your customer conversations in a single platform
Make customer communication manageable and measurable for your teams
Clear Call Ownership
Ensure no call remains unassigned
Assign incoming calls to the appropriate agent or group. Make it clear to the entire team which agent is handling each call.
Accessible customer context
Ensure agents respond with the necessary information
Display customer information, the message history of the relevant conversation, tags, and supported CRM fields alongside the conversation.
Measurable Operations
Evaluate communication volume and team performance
Analyze call and message volume, response times, agent activities, and operational workload through detailed reports.
Discover the platform capabilities that support your customer communication operations
Manage customer conversations in a collaborative workspace; bring together team ownership, automations, WhatsApp template message workflows, customer information, and performance reports all on one platform.
Omnichannel Inbox
Manage conversations across different channels in a shared workspace
Search for, organize, and track conversations along with the relevant customer context.
Live Support
Manage conversation owners and team workload
Assign conversations to agents or groups; organize assignment, transfer, and team collaboration processes.
Chatbot & Automation
Define automatic actions for specific events and operational conditions
Manage repetitive steps with triggers and smart rules; transfer integrated chatbot conversations to live support when needed.
CRM & Integrations
Enrich your conversations with information from CRM contact cards
View and update fields from HubSpot, Zoho CRM, Jira, and Next4biz contact cards right within Inbox.
Template Message Management
Create, approve, and send template messages
Manage WhatsApp marketing, informational, and verification template messages. Initiate proactive communication and follow up on customer responses with your teams.
Reporting & Performance
Evaluate customer communication and team operations using data
Review the volume of calls and messages, response times, agent activities, and records of template message sends.
Discover the Connexease Platform
Initiate actions based on customer messages, time conditions, and agent statuses. Create workflows using triggers and smart rules; manage the transition from integrated bots to human support.
Manage each team’s customer communications according to their own priorities
Make the growing volume of customer communications more manageable
Manage customer requests from different channels in a shared workspace. Gain visibility into who owns each interaction, agent activities, response times, and team performance. Explore Customer Service Solutions
Turn the conversations you start on WhatsApp into manageable conversations
Send WhatsApp Marketing Template Messages to your target audience. Handle customer responses from these messages or from WhatsApp ads that direct users to a chat right within your Inbox, and route them to the appropriate sales or support teams.
Manage comments, private messages, and automated conversations in a centralized space
Track communications from supported social media channels through Connexease. Ensure comments and private messages don’t go unnoticed; trigger automated replies and DM workflows based on specific comments or keywords.
Consolidate your messaging channels on a single screen
Integrate WhatsApp Business communication into your customer operations
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Utility and Authentication Message Templates
Use approved message templates to handle operational communications such as orders, appointments, accounts, and verifications.
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Fastest Communication Channel
Customers respond faster on WhatsApp.
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Click-to-WhatsApp Ads
Follow up on customer inquiries generated by ads that initiate WhatsApp conversations with the appropriate sales or support teams.
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Inbox Response Management
Receive customer responses to conversations initiated by your business in the shared workspace, assign them to the appropriate person, and manage them.
Tatil Tur has turned messaging into a measurable part of the sales journey
Higher Sales with Instagram Direct Ads
Higher sales from WhatsApp ads
Decrease in cost per potential customer
"Across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead."
Let’s work together to explore how you can manage your customer communication needs with Connexease
Let’s assess the communication channels you use, your team structure, and your current workflows. Let’s demonstrate how Connexease can support your customer service, marketing, and social media communications through a hands-on product demo.