Sağlık Sektöründe Müşteri Yönetimi
Smart Communication Management for Healthcare
Connexease centralizes patient inquiries from WhatsApp, Instagram, and Facebook for healthcare institutions in one hub; eliminating manual workload through automations and CRM integration.
Our References Communicating with Their Customers
Why Is Communication Difficult in Healthcare Institutions?
Communication in healthcare institutions becomes increasingly complex due to high demand from different channels.
Appointment requests sent via WhatsApp can progress in a disorganized manner, messages can get lost. Inquiries about pricing and services from Instagram DM or other channels often cannot be responded to in a timely manner. This heavy message traffic makes it difficult for clinic personnel to manage the process manually.
Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.
How does Connexease solve this problem?
Multi-Channel Single Panel
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/fb7161a989/otomasyon-ikon.svg)
Smart Automations
Provides automatic responses channel-independently to frequently asked questions (price, service, location); reduces team workload.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/cabe6c4b70/randevu-ikon.svg)
Bot Appointment Flow
Offers suitable day/time options and automatically advances the appointment flow based on the consultant's selections.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/8f2f5b9c77/form-ikon.svg)
Form & Information Collection
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d9668d398f/crm-ikon.svg)
CRM Integrations
Opens a record in the CRM for each application; the process is customized and tracked with notes, labels, and statuses.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d7702b638d/yonlendirme-ikon.svg)
Task & Team Routing
Routes messages to the correct person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Inbox
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Control Panel
In the Control Panel, you can access everything related to your messaging. You can manage many things like your data, automations, channels, and employees all from one place.
Yönetim Panelinde neler var
In the Control Panel, you can access everything related to your messaging. You can manage many things like your data, automations, channels, and employees all from one place.
Yönetim Panelinde neler var
WhatsApp Template Messages
With Connexease, you can create Template Messages on WhatsApp for various features such as sales, reservations, and shipping notifications, providing your customers with the best experience.
Template Message sizlere ne sunar
With Connexease, you can create Template Messages on WhatsApp for various features such as sales, reservations, and shipping notifications, providing your customers with the best experience.
Template Message sizlere ne sunar
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Working together with our partner companies, we can prepare AI-powered chatbots for you and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Working together with our partner companies, we can prepare AI-powered chatbots for you and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
Ready-Made Automations
In the age of social media, DM automations have become the preference of many businesses recently. As Connexease, especially on Instagram DM, you can connect with your customers by using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
In the age of social media, DM automations have become the preference of many businesses recently. As Connexease, especially on Instagram DM, you can connect with your customers by using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
CRM Integrations
As Connexease, we prioritize your customer management. By supporting many businesses' commitment to CRM tools, you can integrate your messaging into CRM systems.
CRM Entegrasyonları Size Ne Sunar
As Connexease, we prioritize your customer management. By supporting many businesses' commitment to CRM tools, you can integrate your messaging into CRM systems.
CRM Entegrasyonları Size Ne Sunar
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
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Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease Healthcare Sector Customer Management here. Contact us for support.