Otomotiv Sektöründe Müşteri Yönetimi
Transform Customer Communication in the Automotive Industry with Connexease
Manage sales, service appointments and post-sale communication in a single dashboard. Fast responses, follow-up and reporting across all channels including WhatsApp.
Our References Communicating with Their Customers
Why Is Communication Difficult in the Automotive Industry?
There are many areas in the automotive industry. You go through many processes such as pre-sales, sales period, and post-sales service appointment period. You can solve this complexity with Connexease.
In automotive, customers now expect "fast response + clear information + seamless follow-up". However, when requests are scattered across WhatsApp, Instagram DM, web forms, call centers and email, teams can respond to the same customer from different places; some requests may get lost without ever being seen. This means delays in test drives, quotes, service appointments and spare parts processes, misinformation and lost sales.
The problem is even worse on the post-sale side: appointment congestion, missing reminders, manual status updates and scattered complaints reduce customer experience. On top of this, measuring performance by dealer/branch, tracking SLA (response time) and getting clear answers to "which channel brings more appointments/sales?" becomes difficult.
How does Connexease solve this problem?
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/46388a9e89/coklu-kanal-ikon.svg)
Multi-Channel Single Dashboard
Collects all messages from channels on a single screen; no inquiries are missed.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/fb7161a989/otomasyon-ikon.svg)
Smart Automations
Provides automatic responses to frequently asked questions (price, service, location) regardless of channel; reduces team workload.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/cabe6c4b70/randevu-ikon.svg)
Bot Appointment Flow
Offers suitable date/time options and automatically advances the appointment flow based on the consultant's selections.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/8f2f5b9c77/form-ikon.svg)
Form & Information Collection
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d9668d398f/crm-ikon.svg)
CRM Integrations
Opens a record in the CRM for each application; the process is customized and tracked with notes, labels, and statuses.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d7702b638d/yonlendirme-ikon.svg)
Task & Team Routing
Routes messages to the right person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Combine WhatsApp, Instagram, Facebook and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Combine WhatsApp, Instagram, Facebook and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Inbox
Combine WhatsApp, Instagram, Facebook and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Combine WhatsApp, Instagram, Facebook and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.
Inbox sizlere ne sunar
Admin Panel
In the Admin Panel, you can access everything related to your messaging. You can manage many things from one place such as your data, automations, channels and employees.
Yönetim Panelinde neler var
In the Admin Panel, you can access everything related to your messaging. You can manage many things from one place such as your data, automations, channels and employees.
Yönetim Panelinde neler var
WhatsApp Template Messages
With Connexease, you can create Template Messages for WhatsApp that you can use for many features such as sales, reservations, and shipment notifications, providing your customers with the best experience.
Template Message sizlere ne sunar
With Connexease, you can create Template Messages for WhatsApp that you can use for many features such as sales, reservations, and shipment notifications, providing your customers with the best experience.
Template Message sizlere ne sunar
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Working together with partner companies, you can prepare AI-supported chatbots and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Working together with partner companies, you can prepare AI-supported chatbots and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
Ready Automations
In the social media era, DM automations have become the preferred choice for many businesses recently. As Connexease, especially on Instagram DM, you can communicate with your customers using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
In the social media era, DM automations have become the preferred choice for many businesses recently. As Connexease, especially on Instagram DM, you can communicate with your customers using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
CRM Integrations
As Connexease, we value your customer management. By supporting many businesses' commitment to CRM tools, you can integrate your messaging into CRM systems.
CRM Entegrasyonları Size Ne Sunar
As Connexease, we value your customer management. By supporting many businesses' commitment to CRM tools, you can integrate your messaging into CRM systems.
CRM Entegrasyonları Size Ne Sunar
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
Your next support experience is ready
Today, switch to a faster, smoother, and clearer support experience with Connexease.
Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease Automotive industry solutions here. Contact support.