E-Ticaret Sektöründe Müşteri Yönetimi
Double Your E-commerce Sales with WhatsApp and Social Media, Manage Customers from a Single Dashboard
Manage orders, shipments, and return requests from a single dashboard. Unify all channels including WhatsApp, respond quickly and increase satisfaction.
Our References Who Communicate with Their Customers
In e-commerce, message clutter turns into lost sales, and delays turn into increased returns
When channels are fragmented, requests get lost; order/shipment/return processes are delayed. Result: low conversion, increased support burden, and weakened customer experience.
In e-commerce, customers want "fast responses" the most: they expect answers about product details, stock, size/measurements, delivery time, and campaign questions within seconds. However, when WhatsApp, Instagram DM, web chat, email, and marketplace messages are managed separately, you may respond to the same customer multiple times from different channels; some messages can also be missed in the chaos. This means abandoned carts, lost sales, and low conversion rates.
After purchase, the support burden grows: shipment tracking, delivery issues, exchanges/returns, refunds, and warranty claims often progress manually. When conversation history is scattered, team changes cause information loss; without a standard process, response times increase, satisfaction drops, and return rates can rise. Plus, critical questions like "which channel brings more sales?" and "what topics create the most support?" cannot be measured clearly.
How Does Connexease Solve This Problem?
Multi-Channel Single Dashboard
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/fb7161a989/otomasyon-ikon.svg)
Smart Automations
Automatically responds to frequently asked questions (price, service, location) across channels; reduces team workload.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/cabe6c4b70/randevu-ikon.svg)
Bot Appointment Flow
Offers suitable day/time options and automatically advances the appointment flow based on the consultant's selections.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/8f2f5b9c77/form-ikon.svg)
Form & Information Gathering
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d9668d398f/crm-ikon.svg)
CRM Integrations
Opens a record in CRM for each application; the process is personalized and tracked with notes, tags, and statuses.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d7702b638d/yonlendirme-ikon.svg)
Task & Team Assignment
Routes messages to the right person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during peak periods.
Inbox sizlere ne sunar
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during peak periods.
Inbox sizlere ne sunar
Inbox
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during peak periods.
Inbox sizlere ne sunar
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during peak periods.
Inbox sizlere ne sunar
Management Dashboard
In the Management Dashboard, you can access everything related to your messaging. You can manage many things like your data, automations, channels, and employees from one place.
Yönetim Panelinde neler var
In the Management Dashboard, you can access everything related to your messaging. You can manage many things like your data, automations, channels, and employees from one place.
Yönetim Panelinde neler var
WhatsApp Template Messages
With Connexease, you can create Template Messages that you can use for many features such as sales, reservations, and shipping notifications on WhatsApp, providing your customers with the best experience.
Template Message sizlere ne sunar
With Connexease, you can create Template Messages that you can use for many features such as sales, reservations, and shipping notifications on WhatsApp, providing your customers with the best experience.
Template Message sizlere ne sunar
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Working together with partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Working together with partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
Ready Automations
In the age of social media, DM automations have recently become the preferred choice of many businesses. As Connexease, especially through Instagram DM, you can communicate with your customers using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
In the age of social media, DM automations have recently become the preferred choice of many businesses. As Connexease, especially through Instagram DM, you can communicate with your customers using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
CRM Integrations
At Connexease, we value your customer management. By supporting many businesses' commitment to CRM tools, you can integrate your messaging into CRM systems.
CRM Entegrasyonları Size Ne Sunar
At Connexease, we value your customer management. By supporting many businesses' commitment to CRM tools, you can integrate your messaging into CRM systems.
CRM Entegrasyonları Size Ne Sunar
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
Your next support experience is ready
Switch to a faster, smoother, and clearer support experience with Connexease today.
Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease E-Commerce Sector Customer Management here. Contact us for support.