Eğitim Sektöründe Müşteri Yönetimi
Enhance Customer Communication in Education with Connexease
Manage registrations, information requests, and student communication in one panel. Unify all channels including WhatsApp, respond quickly, and increase registrations.
Our References Who Communicate with Their Customers
Late responses in education mean lost registrations
When applications and information requests get lost across scattered channels, prospective students quickly turn to alternative institutions. Without communication standards and follow-up, registration rates decline.
In educational institutions, inquiries come through multiple channels: WhatsApp, Instagram DM, web form, phone, email… Prospective students/guardians typically ask multiple questions within the same day about pricing, programs, quotas, scholarships, level assessment, trial lessons, and registration documents. When these messages are scattered across different channels, response times increase, some applications are missed, and registration opportunities are lost due to lack of follow-up.
Communication workload also increases in post-registration processes: class schedules, payment plans, attendance, exam dates, guardian notifications, and complaint/feedback management often proceed manually. When conversation history is not centralized, information is lost during team changes within the institution; without a standard communication flow, operational costs rise and student/guardian satisfaction decreases. Moreover, the question "which channel brings more registrations?" cannot be measured clearly.
How does Connexease solve this problem?
Multi-Channel Single Panel
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/fb7161a989/otomasyon-ikon.svg)
Smart Automations
Provides automatic responses to frequently asked questions (price, service, location) independent of channel; reduces team workload.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/cabe6c4b70/randevu-ikon.svg)
Bot Appointment Flow
Offers suitable day/time options and automatically advances the appointment flow based on the consultant's selections.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/8f2f5b9c77/form-ikon.svg)
Form & Information Collection
Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d9668d398f/crm-ikon.svg)
CRM Integrations
Opens a record in the CRM for each application; the process is individualized and tracked with notes, tags, and statuses.
![[object Object]](https://a.storyblok.com/f/290119795776881/26x26/d7702b638d/yonlendirme-ikon.svg)
Task & Team Routing
Routes messages to the right person/team, assigns tasks, and provides visibility; operations run smoothly.
End-to-End Customer Communication Management
Inbox
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from one central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and completely controllable even during peak periods.
Inbox sizlere ne sunar
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from one central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and completely controllable even during peak periods.
Inbox sizlere ne sunar
Inbox
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from one central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and completely controllable even during peak periods.
Inbox sizlere ne sunar
Unify WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from one central point; respond quickly, easily assign to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and completely controllable even during peak periods.
Inbox sizlere ne sunar
Management Panel
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees from one place.
Yönetim Panelinde neler var
In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees from one place.
Yönetim Panelinde neler var
WhatsApp Template Messages
With Connexease, you can create Template Messages for WhatsApp that you can use for sales, reservations, shipping notifications and many other features, providing your customers with the best experience.
Template Message sizlere ne sunar
With Connexease, you can create Template Messages for WhatsApp that you can use for sales, reservations, shipping notifications and many other features, providing your customers with the best experience.
Template Message sizlere ne sunar
Chatbot
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with the companies we work with as partners, we can prepare AI-powered chatbots and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with the companies we work with as partners, we can prepare AI-powered chatbots and create sales-focused bots for your customers.
Chatbot Sizlere Ne Sunar
Ready Automations
In the age of social media, DM automations have recently become the preferred choice of many businesses. As Connexease, especially on Instagram DM, you can communicate with your customers by using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
In the age of social media, DM automations have recently become the preferred choice of many businesses. As Connexease, especially on Instagram DM, you can communicate with your customers by using ready-made automations.
Hazır Otomasyonlar Size Ne Sunar
CRM Integrations
As Connexease, we prioritize your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging with your CRM systems.
CRM Entegrasyonları Size Ne Sunar
As Connexease, we prioritize your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging with your CRM systems.
CRM Entegrasyonları Size Ne Sunar
Take a look at real success stories.
Connexease and Tatil Tur Collaboration
Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.
“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*
Erkan Tokaküçük
CEO, Tatil Tur
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Frequently Asked Questions
You can find answers to the most frequently asked questions about Connexease customer management in the education sector here. Contact us for support.