It is preferred and used by many major brands

All Content - original

Business Account with Connexease

By opening a WhatsApp Business Account with Connexease, you can manage WhatsApp and all
Connexease

3b+

Active Channel

300M+

Mesaj

28M+

Individual Customer

5M+

Draft Message

Connexease is an enterprise communication infrastructure designed to take brand customer communication to the next level.

Scale Your WhatsApp Communication with Connexease

Let’s explore together how the WhatsApp Business Platform can be adapted to your company’s customer communication, support, and marketing processes.
Scale Your WhatsApp Communication with Connexease

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WhatsApp Template Messages for Fast and Verified Communication

Provide your customers with the best messaging experience with WhatsApp Template Message.

Connexease Mobile App: Your Customer Communication Always at Your Fingertips

With the Connexease mobile app, maintain full control over your customers and team even when away from your desk. Reduce response times, increase satisfaction.
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Önde Gelen Platformlarla Güvenli Bağlantılar

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Whatsapp

Whatsapp

Hızlı ve kolay müşteri mesajlaşması sağlayın.

Whatsapp

Whatsapp

Hızlı ve kolay müşteri mesajlaşması sağlayın.

Whatsapp

Whatsapp

Hızlı ve kolay müşteri mesajlaşması sağlayın.

Whatsapp

Whatsapp

Hızlı ve kolay müşteri mesajlaşması sağlayın.

Whatsapp

Whatsapp

Hızlı ve kolay müşteri mesajlaşması sağlayın.

Whatsapp

Whatsapp

Hızlı ve kolay müşteri mesajlaşması sağlayın.

Our References Communicating with Their Customers

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Don't Let Communication Turn to Chaos as Teams Grow

Managing customer experience shouldn't mean fighting fires.
Scattered Communication
WhatsApp, Instagram, email… Can't track who answered whom and from where?
Response Speed Problem
Customers waiting, team exhausted. Late responses drag down CSAT.
Invisible Performance
Who's under how much load? No data, no right decision.

Simplify Customer Management

Automatic Lead Creation: Automatically open a contact card in CRM when a new message arrives.

File and Media Transfer: Add incoming receipts, photos, or documents directly to the related CRM record.

Advanced Filtering: Segment on CRM by source (Instagram, WhatsApp, etc.).

Track Your Customers: Mark and track your customers not only in messages but also in your CRM system.

Why Should You Use WhatsApp Links?

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Instant Communication

Your customers can start chatting with you on WhatsApp with a single click without saving your number. No waiting, no form filling, frictionless communication.

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Effortless Lead Collection

Phone numbers of users who message you through the WhatsApp link are automatically saved. Manage your potential customers without manual processes for future use.

Why Should You Use WhatsApp Business?

Manage your customer communications from a single hub with Connexease WhatsApp integration. All messages, requests, and sales inquiries coming through WhatsApp are collected in a single inbox; your teams provide faster, more consistent, and more professional responses.

Connect Your WhatsApp Right Now

WhatsApp is one of the world's most popular communication applications. WhatsApp is an application owned by Facebook and requires a Facebook account and Facebook Business Manager for setup.

Try Now
Combine all messaging channels on a single screen
%98 Read Rate
Combine all messaging channels on a single screen
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Fastest Communication Channel

Customers respond faster on WhatsApp.

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Customer Satisfaction

Instant replies, automated flows, consistent follow-up

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Sales and Conversion

You provide the best experience with cart reminder and appointment reminder flows.

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Customer Support

Bots automatically resolve repetitive questions

How does Connexease solve this problem?

Collects all messages from channels on a single screen; no application is ever missed.
Multi-Channel Single Panel
Collects all messages from channels on a single screen; no application is ever missed.
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Smart Automations

Provides automatic responses to frequently asked questions (price, service, location) independent of channel; reduces team workload.

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Bot Appointment Flow

Offers suitable day/time options and automatically advances the appointment flow based on the consultant's selections.

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Form & Information Collection

Automatically sends forms such as pre-consultation, information, and consent at the right time; completes missing information.

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CRM Integrations

Opens a record in the CRM for each application; the process is individualized and tracked with notes, tags, and statuses.

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Task & Team Routing

Routes messages to the right person/team, assigns tasks, and provides visibility; operations run smoothly.

Business Workflows That Can Be Done Through WhatsApp

With WhatsApp Business API, it is possible to create end-to-end automated workflows. Thanks to these workflows, WhatsApp becomes not just a messaging tool; it becomes a channel at the center of sales, support, and operations.
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Automatic Welcome and Routing Messages

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Order Placement and Order Status Notifications

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Appointment Creation and Reminder Cancellation Processes

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Escalation of Customer Support Requests to Teams

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Targeted Delivery of Campaign and Announcement Messages

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Customer Data Transfer and Segmentation to CRM

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Post-Sale Satisfaction and Feedback

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Track performance with real-time reports

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Connexease automatically submits the WhatsApp message templates you create to the WhatsApp system on your behalf and manages the entire approval process end-to-end. You can track the review, approval, or rejection status of your templates in real-time through the Connexease panel, and when necessary, you can make edits to speed up the process. Thus, you can easily manage WhatsApp Template approval processes without manual work and without wasting time.

Why Is Communication Difficult in Healthcare Institutions?

Communication in healthcare institutions becomes increasingly complex due to high demand from different channels.

Connexease Gateway ile
Hazır mesajlaşma API’si

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

Webhook ve durum bildirimleri

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

WhatsApp hesap operasyonu

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

İzleme ve teknik destek

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

Kendiniz geliştirirken
Entegrasyon katmanı geliştirme

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

Webhook işleme altyapısı

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

Kurulum süreçlerini takip etme

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

Bakım ve sorun giderme

Steps like appointments, pre-consultations, and consent progressing manually lead to both time loss and errors. Additionally, since consultant information is stored in fragments across different channels, process tracking becomes difficult. As a result, communication processes slow down, satisfaction decreases, and operational efficiency is negatively affected.

Why Is Communication Difficult in Healthcare Institutions?

Communication in healthcare institutions becomes increasingly complex due to high demand from different channels.

Appointment requests sent via WhatsApp can progress in a disorganized manner, messages can get lost. Inquiries about pricing and services from Instagram DM or other channels often cannot be responded to in a timely manner. This heavy message traffic makes it difficult for clinic personnel to manage the process manually.

Hazır Otomasyonlar Nedir?

Automations are a feature you can especially use on Instagram. You shared a post and wanted to send a special DM to those who commented on it. This is possible with Connexease's automations. Using automations with Connexease, you can provide your customers with the best experience.

Hazır Otomasyonlar Nedir?

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WhatsApp içindeki müşteri işlemlerinizi yapılandırın

Automations are a feature you can especially use on Instagram. You shared a post and wanted to send a special DM to those who commented on it. This is possible with Connexease's automations. Using automations with Connexease, you can provide your customers with the best experience.

WhatsApp içindeki müşteri işlemlerinizi yapılandırın

Randevu, başvuru, lead toplama veya diğer müşteri işlemleriniz için uygun Flow yapısını birlikte değerlendirelim. Meta’da oluşturulan Flow’ları Connexease mesajlaşma ve entegrasyon yapınıza nasıl dahil edebileceğinizi planlayalım.

Enhancing customer experience

Manuka is a Turkish fashion brand that stands out with modern designs combining classic lines with comfort. In addition to Turkey, the brand serves global markets and develops campaigns aimed at building long-term community bonds through a digital-first approach. However, while Manuka's standard advertising setup generated website traffic, a significant barrier emerged in converting these visitors into high-intent conversations and sales. Thereupon, Manuka, together with Meta Business Partner and multi-channel engagement platform Connexease, deployed a new method.

Users who saw the ad on Instagram and clicked were directed to Manuka's website. Here, they could continue shopping as usual, or with a single button they could start a chat with a Manuka representative via Instagram Direct. This flow created a more personalized and interactive shopping experience, opening up a powerful space for the brand to quickly answer questions, share product recommendations, and convert interest into sales more seamlessly.

In its campaign running from July 9–29, 2025, Manuka allocated equal budget to both its standard advertising approach and the new "website to Instagram Direct" advertising model. The brand reported that the new approach significantly increased customer engagement and campaign efficiency. Key results:

Enhancing customer experience

Create WhatsApp Link

Tetikleyici ve Akıllı Kural seçeneklerini inceleyin. Kullanmak istediğiniz özelliği aktive edin; süreleri, mesajları, çalışma saatlerini ve operasyon koşullarını işletmenizin işleyişine göre ayarlayın.

With Connexease WhatsApp Link Generator, you can create a custom WhatsApp link containing your number and an optional pre-written message.

Where Can You Use It?

Instagram Bio

Instagram Bio

Receive orders even without a website. Direct customers to WhatsApp by saying 'Link in bio'.

Facebook Ads

Facebook Ads

Don't burden clickers with form filling, reduce costs by starting conversations immediately.

Email Signature

Email Signature

Speed up your processes by adding a 'Message Me on WhatsApp' button to your corporate signature.

Google Maps

Google Maps

Add it to your business profile. Let people book appointments instantly through Maps when searching for your address.

Create WhatsApp Link

"Our ads clicking to Instagram Direct delivered 3.3x higher sales compared to our benchmark; our ads clicking to WhatsApp delivered 2.9x higher sales compared to our benchmark. Meanwhile, we saw a 36% reduction in cost per click and a 39% reduction in cost per lead across the entire campaign."*

Erkan Tokaküçük

CEO, Tatil Tur

"Thanks to Connexease, Tatil Tur managed to consolidate all incoming inquiries from WhatsApp, Instagram Direct, and Messenger in a single platform. By integrating intelligent automation with human support, they significantly improved customer engagement and reduced response times; this directly impacted reservation performance and lead conversion."

Esra Derici

Lead Product Manager, Connexease

As Connexease, we have valued the importance of customer communication for years. First, by integrating the WhatsApp channel into our platform, we aimed to help businesses use WhatsApp in the best way. We discovered this 10 years ago even before WhatsApp reached where it is today.

Barış Yaşa

Connexease Kurucu

WhatsApp vs SMS: İşletmeler için hangi kanal daha doğru?

SMS ve WhatsApp, işletmelerin müşterilerine ulaşmak için kullandığı iki önemli iletişim kanalıdır. Ancak bu iki kanal aynı ihtiyaca aynı şekilde cevap vermez. SMS daha çok kısa, hızlı ve tek yönlü bildirimler için kullanılırken, WhatsApp daha etkileşimli, daha zengin ve daha konuşma odaklı bir müşteri iletişimi sunar.

SMS, özellikle doğrulama kodu, kısa kampanya duyurusu, randevu hatırlatma ve acil bilgilendirme gibi senaryolarda güçlü bir kanal olmaya devam eder. Kullanıcıların SMS alması için ek bir uygulama kullanmasına gerek yoktur ve mesaj doğrudan telefon hattına ulaşır. Bu nedenle SMS, hızlı erişim ve basit bilgilendirme ihtiyacı olan işletmeler için hâlâ değerlidir.

Ancak müşteri iletişimi yalnızca mesaj göndermekten ibaret değildir. Müşteriler markalara soru sormak, ürün hakkında bilgi almak, sipariş durumunu öğrenmek, kampanyaya yanıt vermek veya destek talebi oluşturmak ister. Bu noktada WhatsApp, SMS’e göre daha güçlü bir deneyim sunar. Çünkü WhatsApp üzerinde müşteriyle çift yönlü iletişim kurulabilir. Metin mesajlarının yanında görsel, belge, bağlantı, buton ve hızlı yanıt gibi farklı formatlar kullanılabilir.

E-ticaret işletmeleri için WhatsApp, sepet hatırlatma, kampanya mesajları, sipariş bilgilendirme, kargo takibi ve müşteri hizmetleri gibi birçok süreci daha etkileşimli hale getirebilir. Müşteri yalnızca bir link almakla kalmaz; soru sorabilir, ürün hakkında detay isteyebilir ve satın alma kararına daha kolay ilerleyebilir. Bu da WhatsApp’ı satış ve müşteri deneyimi açısından daha güçlü bir kanal haline getirir.

Küçük işletmeler için WhatsApp’ın en önemli avantajı, müşteriye daha doğal bir iletişim ortamı sunmasıdır. Örneğin tekstil, hizmet, perakende veya yerel satış yapan bir işletme; müşteriye sadece kampanya mesajı göndermek yerine ürün görseli paylaşabilir, stok bilgisi verebilir, teklif iletebilir ve konuşmayı satışa dönüştürebilir. SMS bu noktada genellikle sınırlı kalır.

Kurumsal işletmeler için ise WhatsApp, operasyonel görünürlük ve ölçeklenebilirlik açısından önemlidir. Connexease gibi platformlarla WhatsApp mesajları tek panelde toplanabilir, ekipler arasında yönetilebilir, otomasyonlarla desteklenebilir ve raporlanabilir. Böylece WhatsApp yalnızca bir mesajlaşma kanalı olmaktan çıkar; satış, destek, operasyon ve müşteri deneyimi ekipleri için yönetilebilir bir iletişim altyapısına dönüşür.

WhatsApp ve SMS arasında seçim yaparken işletmenin hedefi belirleyici olmalıdır. Eğer amaç kısa ve tek yönlü bir bilgilendirme yapmaksa SMS yeterli olabilir. Ancak amaç müşteriden yanıt almak, kampanya etkileşimini artırmak, müşteri hizmetlerini geliştirmek ve iletişimi daha ölçülebilir hale getirmekse WhatsApp daha güçlü bir seçenektir.

Bu nedenle en doğru yaklaşım, SMS ve WhatsApp’ı rakip kanallar gibi değil, farklı ihtiyaçlara hizmet eden iletişim araçları olarak değerlendirmektir. SMS hızlı bildirimler için kullanılabilirken, WhatsApp müşteriyle daha anlamlı, daha kişisel ve daha etkileşimli bir ilişki kurmak için tercih edilebilir.

End-to-End Customer Communication Management

Combine WhatsApp, Instagram, Facebook, and all channels on a single screen to manage all messages from a central point; respond quickly, assign easily to the right team, and never miss a notification. With Connexease Inbox, you can keep your communication flow organized and fully controllable even during busy periods.

DEtaylı bilgi
Background

What does Inbox offer you?

WhatsApp
Instagram DM
Facebook Messenger
Your Messaging Panel
Your Customer Settings
VIP Customer

In the Management Panel, you can access everything related to your messaging. You can manage many things such as your data, automations, channels, and employees all from one place.

Background

What's in the Dashboard?

Messaging Data
Automation Settings
Your Account Settings
Quick Reply Settings

With Connexease, you can create Template Messages that you can use as messages for many features on WhatsApp such as sales, reservations, and shipment notifications, providing the best experience to your customers.

Background

What does Template Message offer you?

Convert to Sales
Reservation Messages
Ability to Send Messages to Multiple Customers at Once

In today's world, improving customer experience with artificial intelligence is one of the most important topics. Together with our partner companies, you can prepare AI-powered chatbots and create sales-focused bots for your customers.

Background

What does a chatbot offer you?

Best Customer Experience
AI Support
Chat Bot

In the social media era, DM automations have recently become the preferred choice of many businesses. As Connexease, you can communicate with your customers using ready-made automations, especially in Instagram DM.

Background

What Ready-Made Automation Systems Offer You

Instant Communication
Reach Customers 24/7
Convert to Sales

At Connexease, we care about your customer management. By supporting the commitment of many businesses to CRM tools, you can integrate your messaging into CRM systems.

Background

What do CRM integrations offer you?

Hubspot Integration
Zoho CRM Integration
Jira Integration
next4biz Integration

What is WhatsApp Business?

WhatsApp Business allows brands to communicate quickly and directly with their customers. With Connexease, this communication is brought together in a single dashboard, shared among teams, and brought under control.

Connect All Your Channels Securely with One Click

Connect quickly and securely to all your communication channels including WhatsApp Business, Instagram DM, Facebook Messenger, Telegram, and Webchat. The system establishes the connection seamlessly with automatic API verification.

Daha fazla bilgi edinin

Easy Management from One Dashboard

Viewing all your communication channels on a single dashboard improves your business experience and enhances your customers' experience.

Daha fazla bilgi edinin

Contributes to Your Sales

Template Message features you'll use on WhatsApp, automations you'll use on Instagram, and the speed you'll gain on your other communication channels contribute to your sales.

Daha fazla bilgi edinin

Report Your Messages

Thanks to Connexease's detailed reporting dashboard, you can report your messages and contribute to your experience. You not only gain from experience but also access data to develop your team.

Daha fazla bilgi edinin

Measure Everything

You can instantly access numerous data such as number of messages, number of conversations, how many conversations were archived, which ads generated what messages, and how many Template Messages were sent.

Daha fazla bilgi edinin

One stream, all communication

Manage WhatsApp Business messages from a central point; respond quickly, easily assign to the right team, and never miss any notification. With Connexease Inbox, you can keep WhatsApp Business messages organized and fully controllable even during busy periods.

Background

WhatsApp Size Ne Sunar

Instant Access to WhatsApp Features
Template Message Usage
Instant Responses with Quick Replies

Manage Instagram DM messages from a single panel, respond instantly to incoming questions, and easily assign conversations to the right team members. With Connexease Inbox, your DMs are never overlooked; even during busy periods, your customer communication remains organized and under control.

Background

Instagram sizlere ne sunar

Instant response to support requests
Easy assignment of DMs to team members
Manage all conversations on a single screen

Collect all messages from Facebook Messenger on a central screen, respond quickly, and easily manage customer requests within your team. With Connexease Inbox, you can create an efficient and organized communication process without losing message traffic.

Background

Facebook Messenger sizlere ne sunar

Route messages to the right team
Instant response to support requests
Manageable communication flow

Collect messages from Telegram in Connexease Inbox and manage all conversations from a single screen. Take full control of your communication with quick responses, team assignments, and organized message tracking.

Background

Telegram sizlere ne sunar

Instant response to Telegram messages
Share conversations within the team
Order in heavy message traffic

Manage messages and interactions from TikTok in a single inbox, communicate quickly and effectively with your followers. With Connexease Inbox, you can create a professional support process without missing your social media interactions.

Background

TikTok sizlere ne sunar

Quick response to TikTok messages
View and respond to messages from ads
Centrally manage interactions

Manage LiveChat messages from your website from a single panel, provide instant support to your visitors. With Connexease Inbox, you can easily share your live chats within your team and increase customer satisfaction.

Background

LiveChat sizlere ne sunar

Instant response to live chats
Assign chats to team members
Real-time communication control

Manage feedback from Google Reviews from a single center, provide quick and professional responses to reviews. With Connexease Inbox, you can easily keep your brand reputation under control.

Background

Google Yorumlar sizlere ne sunar

Instant response to reviews
View all feedback on a single screen
Centrally manage brand reputation

Collect reviews and ratings from App Store in Connexease Inbox and provide quick responses to your users. Manage your app feedback in an organized and controlled manner, even during peak periods.

Background

iOS App Store sizlere ne sunar

Quick response to App Store reviews
Track user feedback
Centralized app communication

Manage Google Play reviews and user feedback from a single inbox, respond instantly to questions and issues. Professionally manage your app's user communication with Connexease Inbox.

Background

Google Play sizlere ne sunar

Instant response to Google Play reviews
Centralized feedback management
Increase user satisfaction

Manage customer messages and question-answer processes from n11, Hepsiburada, Trendyol, and Pazarama on a single screen. Control all your marketplace communication from one central point with Connexease Inbox, respond quickly, easily assign tasks within your team, and never miss a request.

Background

Inbox sizlere ne sunar

Instant response to marketplace messages
Manage all platforms from one center
Consistent communication flow during peak periods

Easy setup, single-point management.

To start messaging instantly with your customers through your business profile, simply request a free demo. While the Connexease team quickly and professionally integrates all your chat channels, you can focus on growing your business without dealing with technical details.

Request Demo

How Do You Use It In Different Sectors?

Instagram Business and Instagram API can be used for different needs across many sectors.
E-Commerce

E-Commerce

Messages are automatically transferred, routed to relevant teams, and collected in a single flow. This ensures seamless and fast communication.

Who is it suitable for?
Order tracking
Instant response to support requests
Notifications, appointments, form collection
Automatic "Welcome", "Status update" messages
Retail & Commerce

Retail & Commerce

Messages are automatically transferred, routed to relevant teams, and collected in a single flow. This ensures seamless and fast communication.

Who is it suitable for?
Order tracking
Instant response to support requests
Notifications, appointments, form collection
Automatic "Welcome", "Status update" messages
Finance and Insurance

Finance and Insurance

Live chats are instantly transferred, routed to the right teams, and collected in a single flow. This ensures fast and uninterrupted support.

Who is it suitable for?
Instant customer support
Satisfaction scoring
Real-time sales routing
Health & Aesthetics

Health & Aesthetics

Messages and interactions are automatically transferred, routed to relevant teams, and collected in a single flow. This ensures fast and consistent communication.

Who is it suitable for?
Management of requests from Messenger
Quick response
Managing heavy message traffic during campaign periods
Education & Service Sector

Education & Service Sector

DMs and interactions are automatically transferred, routed to relevant teams, and merged into a single stream. This provides seamless and consistent communication.

Who is it suitable for?
Complaint responses
DM support processes
Brand reputation management
Quick response during crisis
inbox feature image

WhatsApp is managed with Connexease.

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Combines channels in a meaningful order

Combines channels in a meaningful order

Messages from all communication channels are collected in a single center without losing context.

Focuses on communication quality

Focuses on communication quality

Delivers correct, consistent, and customer-centric communication experience before speed.

Establishes proactive and trackable processes

Establishes proactive and trackable processes

Messages are assigned, tracked, measured, and converted into timely action.

Places performance clarity at its center

Places performance clarity at its center

Each team member's responsibility, contribution, and performance are clearly visible.

Command Center in Your Pocket

inbox feature image

Inbox

We've brought the management power of the web panel to mobile. Filter your inbox, organize requests, and don't miss any details

Smart Filtering

Smart Filtering

List unread, assigned, or pending messages with a single touch.

Assignee

Assignee

Assign the conversation to the relevant department or person instantly, delegate responsibility.

Status Management

Status Management

Review incoming messages. Either assign them or archive them.

Customer Card View

Customer Card View

View the customer's history and tags on the same screen while messaging.

inbox feature image

Medya

Use your mobile device's hardware features to provide rich content to your customers.

Camera Integration

Camera Integration

Take photos or videos without leaving the app and add them to the conversation instantly. (Especially ideal for field teams)

Location Sharing

Location Sharing

Share your store location or delivery point live on the map.

Voice Message (Voice Note)

Voice Message (Voice Note)

Send a voice recording for a quick and personal touch when you don't have time to type.

Document Sending

Document Sending

Select and send PDFs, quotation files, or contracts from your phone's files.

inbox feature image

Instant Messaging

Your customers don't like to wait. Minimize your response times with Connexease mobile app's optimized chat interface.

Quick Replies (Canned Responses)

Quick Replies (Canned Responses)

Access your predefined answers for frequently asked questions from mobile and send them with one click.

Instant Notifications (Push Notifications)

Instant Notifications (Push Notifications)

Get notified instantly of new messages even when the web panel is closed.

Emoji and Expression Support

Emoji and Expression Support

Use a rich emoji library for intimate communication.

inbox feature image

OmniChannel

WhatsApp, Instagram, Facebook, or Livechat... No matter where your customer writes, it's all in a single stream in the Connexease mobile app.

Channel-Independent Interface

Channel-Independent Interface

Respond to all messages on the same standard interface, regardless of which channel they come from.

Channel Icons

Channel Icons

Distinguish whether incoming messages are from WhatsApp or Instagram with icons.

24 Hour Rule Tracking (WhatsApp)

24 Hour Rule Tracking (WhatsApp)

Track WhatsApp Business API limitations and session times from mobile.

Channel-Based Filtering

Channel-Based Filtering

Simplify your stream with a single touch, listing only messages from the channel you want to focus on at that moment (e.g., WhatsApp only or Instagram only).

One inbox. Aligned with your team. Business-focused

Inbox is a central communication hub that consolidates all customer messages regardless of channel, enabling teams to respond quickly. Inbox is like a "control center" especially for businesses managing high-volume communication.
Message Search Feature

Inbox

Message Search Feature

Find old messages, customer names, CRM IDs, or keywords in seconds by searching.

Inbox

Message Assignment

Assign incoming messages to team members with a single click. Confusion about responsibility ends, and every conversation gets a clear owner.

Message Assignment
Integrate All Channels at Once

Inbox

Integrate All Channels at Once

View all channels as a single list. See which channel is busier, when messages increase... Full control is in your hands.

Customer Information

Inbox

Customer Information

View customer-specific information (segment, purchase history, items in cart, CRM ID, etc.) in the right panel of the chat screen. Personalized communication has never been this easy.

Inbox

Message Translation

You can view incoming and outgoing messages in multiple languages ​​using translation. It doesn't matter what language your client speaks.

Message Translation

Inbox

Quick Replies

The main issue where brand teams waste time: repetitive messages. Answer with pre-written replies in one click, and speed increases 5-fold.

Quick Replies
CRM ID

Inbox

CRM ID

Customer records in your CRM automatically match with messages in the panel. No need to navigate between systems to identify a customer.

Starting at11.09.2022 - 18:54
First Responder
Barış Yaşa
BY
Participants
SY
AK
MK
+8
Number of Conversations6

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Connexease Products Used

Click to Ads Instagram Direct Message

The Click to Ads advertising setup developed for Instagram DM is managed with Connexease.

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Click to Ads Instagram Direct Message

The Click to Ads advertising setup developed for Instagram DM is managed with Connexease.

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Template message ile satış sürecini destekle

Kimler için uygun
Dijital Ajanslar
SaaS & Teknoloji Şirketleri
CRM / ERP Sağlayıcıları
Sistem Entegratörleri

Teknoloji Partnerleri

Connexease’i kendi ürün veya hizmetlerinizle entegre edin.

  • Gelen mesajlar: Müşterilerden gelen mesaj sayısını ilgili zaman aralığında inceleyin.
  • API & webhook desteği
  • Ortak ürün senaryoları ve entegrasyon dokümantasyonu

Kararsız Müşteriyi Harekete Geçir

Kararsız müşterileri doğru anda yakalayın, satın almaya yönlendirin.

  • Stok ve fiyat değişimlerini anında bildir
  • Süreli kampanyalarla karar süresini kısalt

Daima Kampanyalarda Aktif Ol

Müşterilerinize sunacağınız aksiyonları belirleyin ve satışta daima aktif olun

  • Kampanyaları hatırlat
  • Müşteriyi daima ve etkili şekilde bilgilendir

Birlikte büyüttüğümüz küresel başarılar

Tüm hikayeleri keşfedin
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Pegasus İçin Akıllı, Hızlı ve Kesintisiz İletişim Deneyimi

Connexease ile dijital kanal yönetimimizi tamamen yeni seviyeye taşıdık. Binlerce yolcu talebini tek merkezden yönetmek operasyonel çevikliğimizi artırdı. Otomasyon destekli akıllı yönlendirmelerle yoğun dönemlerde bile anlık çözümler sunuyoruz. Bu dijital dönüşüm hem ekip yükümüzü azalttı hem de memnuniyeti yükseltti.

Adem Ay

Adem Ay

Pegasus | Marka yönetici

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Akıllı Otomasyonlarla Güçlenen Destek Süreçleri

Connexease ile teknik destek ve satış sonrası süreçlerimizi dijitalleştirdik. Binlerce kullanıcı talebini tek merkezden yönetmek operasyonel hızımızı artırdı. Akıllı iş akışları ve otomasyonlar sayesinde yoğun dönemlerde bile kullanıcılara anlık çözümler sunuyoruz. Bu teknolojik dönüşüm hem ekip verimliliğimizi artırdı hem de marka bağlılığını yükseltti.

Adem Ay

Adem Ay

Pegasus | Marka yönetici

70%

Manuel operasyon yükünü azaltarak iş gücü maliyetinden tasarruf sağlayın

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x3

Müşteri yanıt sürelerini kısaltarak operasyonel hızınızı en üst seviyeye çıkarın

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45%

Kişiselleştirilmiş deneyimler sunarak müşteri bağlılığını ve memnuniyetini kalıcı kılın

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Digital Communication Transformation Stories

Explore all stories
Connexease and Tatil Tur Partnership

Connexease and Tatil Tur Partnership

As Connexease, we contributed to the transformation of Tatil Tur company through our collaborative work.

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Connexease and Manuka Partnership

Connexease and Manuka Partnership

As Connexease, we contributed to the transformation of Manuka company through our collaborative work.

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Connexease and Tatil Tur Partnership

Connexease and Tatil Tur Partnership

As Connexease, we contributed to their transformation through our work together with Tatil Tur.

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Connexease and Manuka Partnership

Connexease and Manuka Partnership

As Connexease, we contributed to their transformation through our work together with Manuka.

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How to Create a WhatsApp Link?

With Connexease WhatsApp Link Generator, you can create a custom WhatsApp link containing your number and an optional pre-written message.

Include the country code without the + symbol. Example: If your country code is +1 and your WhatsApp number is 6501234567, enter 16501234567 above.

0/200

Automatically add a custom message that pre-fills the message the people you're communicating with will send, making it easier to start a conversation.

1

Enter Your Number

Write the country code without +, then add your WhatsApp Business number.

2

Define Your Message

Set a brief greeting message that will be sent automatically when the chat opens.

3

Create Your Link

Click the "Create Link" button and start using your link right away.

Trust Connexease to speed up communication and gather interactions in a single stream.

Trust Connexease to manage communication, speed up processes, and seamlessly organize all customer interactions in a single flow.

The most powerful communication workspace for customer service teams.

A modern customer support platform that combines all channels from WhatsApp to Instagram in a single panel, reduces response times with smart automations, and effortlessly manages high-volume communication.

Reliable messaging for E-Commerce Teams

A good customer experience in e-commerce goes through a good messaging process. With Connexease, you can easily track and report messages from every communication channel of your customers.

Easily manageable platform for your Product Management team

One of the ways to improve your product in product management is through your customer messages. Choose Connexease to report these customer messages in detail and enhance your customer experience.

Single panel. Compatible with your team. Work-oriented.

Access All Channels from One Place

Access All Channels from One Place

With Connexease, you can see all your communication channels in one place and improve your customer experience.

Easy Integration

Easy Integration

After quick setup, Connexease seamlessly connects to all your workflows. You can start working immediately with single-click channel addition, quick configuration, and minimal technical requirements.

Our features

Our features

You can use Connexease in the most active way with features like Quick Response, Template Message, Automatic Messages, Automation.

What is WhatsApp Business API?

WhatsApp Business API is an advanced solution that enables medium and large-scale businesses to integrate WhatsApp into their corporate systems.
CRM Systems

CRM Systems

Live chats are instantly forwarded, routed to the right teams and consolidated in a single stream. This ensures fast and seamless support.

Live Support Software

Live Support Software

Messages and interactions are automatically forwarded, routed to relevant teams and consolidated in a single stream. This ensures fast and consistent communication.

Dünya çapında sektör liderleri ve geliştiriciler tarafından güveniliyor

pegasus
lacsote
koc sistem
defacto
agesa
pegasus
lacsote
koc sistem
defacto
agesa
pegasus
lacsote
koc sistem
defacto
agesa

Connexease gathers your communication in a single experience.

Discover all integrations
Hubspot
Facebook Messenger
next4biz
Google Yorumlar
Jira
Instagram
zoho crm
Google Playstore
zoho crm
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Hubspot
Facebook Messenger
next4biz
Google Yorumlar
Jira
Instagram
zoho crm
Google Playstore
zoho crm
Integration logo
Hubspot
Facebook Messenger
next4biz
Google Yorumlar
Jira
Instagram
zoho crm
Google Playstore
zoho crm
Integration logo
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Connexease ile yürüttüğümüz iş birliğinden büyük memnuniyet duyuyoruz. İhtiyaçlarımızı hızla anlayıp değer katan çözümler sunmaları onları güçlü bir iş ortağı yapıyor.
63%Daha Hızlı Yanıt Süresi

Yanıt sürelerinde önemli hızlanma sağlanarak müşteri deneyimi iyileştirildi.

3xSatış Dönüşüm Hızı

Satış dönüşüm süreçleri üç kat daha verimli hale geldi.

41%Yüksek Müşteri Memnuniyeti

Müşteri memnuniyeti ölçümlerinde kayda değer iyileşme sağlandı.

"Connexease ile yürüttüğümüz iş birliğinden büyük memnuniyet duyuyoruz. İhtiyaçlarımızı hızla anlayıp değer katan çözümler sunmaları onları güçlü bir iş ortağı yapıyor."
Funda FıratÇiçekSepeti Head of Customer Experience
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Connexease is designed for fast and reliable customer communication.

Connexease is an enterprise communication infrastructure designed to take brands' customer communication to the next level.
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18h

Save Time

Automated responses and unified inbox reduce your teams' daily manual message management burden. More focus with less chaos.

7x

Gain Visibility

Customer history, channel information, tags, and records in one place. Better decision-making with complete visibility.

1M+

Track Conversations

Connexease shows you real-time customer conversations from thousands of businesses. A communication infrastructure that continuously learns.

4x

Respond Faster

Faster responses come from not switching between conversations. Speed is no longer an effort; it's a natural result of the system.

Take a look at real success stories.

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Connexease and Tatil Tur Collaboration

Connexease and Tatil Tur Collaboration

Through our collaborative efforts with Tatil Tur company, Connexease has contributed to its transformation.

“Our ads that clicked on Instagram Direct generated 3.3 times higher sales than our benchmark; our ads that clicked on WhatsApp generated 2.9 times higher sales than our benchmark. Meanwhile, across the entire campaign, we saw a 36% decrease in cost per click and a 39% decrease in cost per lead.”*

Erkan Tokaküçük

CEO, Tatil Tur

Frequently Asked Questions

Find answers to frequently asked questions about WhatsApp Template Message Management here. Contact support for assistance.

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Move to a faster, smoother, and clearer support experience with Connexease today.

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